The assistant requires you to speak your request, which seems to be the newest option on customer service lines.
We pressed 0 when the automated system first started and again a couple more times.
The call was routed to a customer service agent within one minute and answered before the call hit the two minute mark.
We talked with the agent about returning an item purchased online to a local store.
Thank you to Candy Fagerlin for the use of her Raspberry presentation bowl photo.